Accidental Damage Claims (School student)

Claim Form 

Guidelines

The processing of claims is often delayed because of incomplete information on the claim form. To ensure we can process your claim quickly please read
these guidelines.

If you have any questions please contact us on claims@protecsure.com.au or
1300 MYCLAIM.

• The claim form must be completed and signed by the School Authorised Representative or a Parent, not the student.
• The claim form must be submitted with a quotation for either repair
  or replacement.
• The excess stated on the cetrtificate is to be paid to the reseller either at the time the claim is lodged or when collecting the equipment.
• If the actual date of the damage/theft is not known, then a date range should be supplied to show the period during which it occurred i.e. 14/4 - 16/4
• Please provide as much information as possible

Accidental Damage - Policy Cover

Accidental damage is defined as "physical damage which occurs as a result of a sudden, unforeseen and unexpected event. The event must arise from a single identifiable incident".

Checklist

Please check all your answers before submitting your claim form to avoid delays:

• Is the stated cause of damage as a result of a single incident?
• Is the stated cause of damage consistent with the damage sustained and the repairs to be undertaken?
• Is the damage caused by multiple, unconnected events? If so, each event is a separate claim and requires completion of a separate claim form and excess payment.
• Have you properly described on the claim form how the damage occurred?
• Have you considered whether this repair could be covered under warranty?

Please Note:
The information provided in this document is for information purposes only. It is not intended to bind the Insurer in any way. Please refer to your policy wording for full details of your cover and exclusions.