Q. | What does my policy cover? |
A: | The policy will cover against loss of or damage to the equipment that is not excluded by the policy. For full details you should read your policy wording, which is available to you at http://www.protecsure.com.au/ |
Q. | What equipment does the policy cover? |
A: | Protecsure’s Electronic Equipment Insurance Policy has been designed to cover the equipment purchased. If you wish to cover accessories/hardware peripherals i.e. carry bags, printers, scanners, additional memory, this can be arranged upon request and must be included as part of the original equipment purchase. Please note: We are unable to extend cover to include mobile phones. |
Q. | What is Accidental Damage? |
A: | Physical damage which occurs as a result of a sudden, unforeseen and unexpected event. The event must arise from a single identifiable incident. For example, Liquid Spills |
Q. | What incidents of theft does the policy cover? |
A: | - Forcible entry to - Buildings, residences, & vehicles (must be locked and computer out of sight),
- By force or intimidation e.g. mugging, snatching or physical confrontation
- Loss in Transit - left on the train, bus or taxi
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Q. | Is software covered under this Insurance policy? |
A: | Software is not covered under the Insurance other than the factory installed operating system. |
Q. | What is the geographical scope of the insurance? |
A: | The Insurance will cover you anywhere in Australia and New Zealand. It will also cover your equipment in other countries overseas, provided that the trip does not exceed 28 days any one trip. |
Q. | Can overseas cover be extended for longer periods? |
A: | Yes, however it is subject to an extra premium. Please contact Protecsure to obtain a quote. |
Q. | How do I make a claim |
A: | In the event of damage, the equipment should be taken to the place of purchase or an authorized repairer for inspection and to obtain a quotation for repair. In the event of theft, the incident should be reported immediately to the police. A claim form is required to be completed and sent to Protecsure for assessment. For further information, on how to lodge a claim please visit our website http://www.protecsure.com.au/ or contact Protecsure’s claims department
on 02 8270 6400. |
Q. | What settlement will I receive in the event of a total loss? |
A: | The insurer’s liability shall never exceed the original purchase price. If your machine is a total loss they will have several settlement options available. - They may replace the machine with a machine of equal specification
and capacity - They may choose to provide a cash settlement based on the original purchase price
- They may provide you with a machine that is the same model but has been fully refurbished.
The basis of settlement on the above criteria is at the insurer’s discretion. |
Q. | In the event of a total loss if I decide to get a higher specification machine, than the one originally insured, what will happen? |
A: | The insurer’s maximum liability will always be limited to the maximum declared sum insured of the machine. Also if the insurer can source an equivalent or better machine at a sum less than the sum insured his obligation ceases on payment of that amount less the excess. If you choose to have a more expensive machine you will have to pay the difference in value. |
Q. | What is not covered by the Insurance? |
A: | - The excess of each and every claim
- The cost of replacing expendable parts such as fuses and batteries.
- Theft when the machine is left unattended is not covered unless reasonable precautions have been taken to safe guard the equipment. The precautions would include:
- Securely locked away
- Left in supervision of a responsible person
- Locked out of sight in a car - Damage as a result, or during air, sea or train travel unless the items are carried as personal cabin luggage.
- Wasting, wearing away or wearing out of any part which arises from ordinary use or gradual deterioration including rust, corrosion
or oxidation. - Bruising and scratching is excluded.
- Consequential loss – for example the loss of computer records/information held on the system.
- If there is collusion by any of the named insured or their families or if there is disappearance of any kind where they hire or lend to
another party.
The above is a brief summary of the exclusions and you should refer to the actual policy wording for full details. |
Q. | What else should I know? |
A: | As well as the exclusions above, every insurance policy has conditions, which place some onus of responsibility on the insured. This is referred to as ‘duty of care’. For example, the policy specifically excludes any loss or damage if the insured item is stolen from an unlocked vehicle, and when in a locked vehicle it must be placed out of sight. Where any loss occurs the matter must be immediately reported to the Police. Failure to do so may jeopardize the rights of the insurer. Also, it should be noted that if the insured is traveling by plane, boat or train, to ensure cover, they must carry the equipment as an item of personal
cabin luggage. |
