General Insurance Code of Practice

General Insurance Code of Practice

Protecsure Pty Ltd subscribes to the General Insurance Code of Practice.

The General Insurance Code of Practice sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers. The Code is monitored by the Code Governance Committee (the Committee). The Australian Financial Complaints Authority (AFCA) provides Code monitoring and administration services to the Committee. AFCA has appointed a dedicated team of staff (the Code team) within its office to undertake that task.

The Code is intended to be a positive influence across all aspects of the general insurance industry including product disclosure, claims handling and investigations, relationships with people who are experiencing vulnerability, and reporting obligations.

Click here to view a copy of the Code.

Protecsure Pty Ltd
PO Box 1239, QVB, Sydney, NSW 1230
Phone: 02 8251 6666