Privacy Policy Statement

Privacy Statement

In this Statement We, Our and Us means Protecsure Pty Ltd (ABN 26 094 997 163 / AFSL 238815) (“Protecsure”).

You can contact us as follows:

PO Box 1239, QVB Sydney, NSW 1230
Tel: 02 8251 6666
Fax: 02 8088 7775

You and Your refers to Our customers and prospective customers as well as those who use Our Website.

This Statement is a summary of Our Privacy Policy and provides an overview of how Protecsure collect, disclose and handle Your Personal Information. Our Privacy Policy may change from time to time and where this occurs, the updated Privacy Policy will be posted to Our website.

Why Protecsure Collect Your Personal Information

The primary purpose for Our collection and use of Your Personal Information is to enable Us to provide insurance services to You. Sometimes, Protecsure may use Your Personal Information for Our marketing campaigns, in relation to new products, services or information that may be of interest to You. If You wish to opt out of Our marketing campaigns, You can contact Our customer relations team on 02 8251 6666 or email

How Protecsure Obtain Your Personal Information

Protecsure collect Your Personal Information (which may include sensitive information) at various points including but not limited to when You are applying for, changing, or renewing an insurance policy with Protecsure or when Protecsure are processing a claim. Personal Information is usually obtained directly from You but sometimes via a third party such an insurance intermediary or Your employer (e.g., in the case of a group insurance policy). Please refer to Our Privacy Policy for further details.

When information is provided to Us via a third party, Protecsure use that information on the basis that You have consented or would reasonably expect Us to collect Your Personal Information in this way. Protecsure take reasonable steps to ensure that You have been made aware of how Protecsure handle Your Personal Information.

When Do Protecsure Disclose Your Personal Information?

Protecsure may disclose the information Protecsure collect to third parties, including service providers engaged by Us to carry out certain business activities on Our behalf (such as claims assessors and call centres in Australia).

Where access to Our products has been facilitated through a third party (for example: insurance broker, online marketing agency, etc) Protecsure may also share Your information with that third party.

We may disclose the information We collect the third parties with whom We (or the Chubb Group of Companies) have sub-contracted to provide a specific service for Us, which may be located outside of Australia (such as in the Philippines or USA). These entities and their locations may change from time-to-time. Please contact Us, if You would like a full lise of the countries in which these third parties are located.

In the circumstances where We disclose Personal information to the Chubb Group of Companies, third parties or third parties located outside Australia, we take steps to protect Personal Information against unauthorised disclosure, misuse, or loss.

Your Consent

In dealing with Us, You agree to Us using and disclosing Your Personal Information as set out in this Privacy Statement and Our Privacy Policy. This consent remains valid unless You tell Us otherwise. If You wish to withdraw Your consent, including for things such as receiving information on products and offers by Us or persons Protecsure have an association with, please contact Our Privacy Officer.

Access to And Correction Of Your Personal Information

If You would like a copy of Your Personal Information or wish to correct or update it, want to withdraw Your consent to receiving offers of products of services from Us or persons Protecsure have an association with, or You would like a copy of Our Privacy Policy, please contact Protecsure’s on 02 8251 6666 or email

To request access to, update or correct Your personal information held by Protecsure, please contact Protecsure on 02 8251 6666 or email

How to Make A Complaint

If You have a complaint or would like more information about how Protecsure manage Your Personal Information, please review Our Privacy Policy for more details, or contact:

Privacy Officer
Protecsure Pty Ltd
PO Box 1239, QVB, Sydney, NSW 1230
Phone: 02 8251 6666